Information about audit processes, processes for granting, refusing, maintaining, renewing, suspending, restoring or withdrawing certification or expanding or reducing the scope of certification, the use of the certification body’s name and certification mark or logo can be found in Certification Agreement, All requests for information, all appeals and complaints related to the certification activities within the responsibility of CVI, s.r.o.shall be submitted in writing to:
058 01 Poprad
or to the email address: email@example.com
Veritas CVI Certifications (P) Ltd,
S-31, Second Floor, Eldeco Station 1 Mall,
Sector-12, Mathura Road
Phone :-+91-129- 4109000
Mobile :- +919810788773, +919810088773
or to the email address: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com
CVI provides upon request information about
CVI, s.r.o., as a management systems certification body, declares that:
Top management of CVI undertakes:
CVI solves all appeals and complaints according to its internal directives promptly with respect to principles of impartiality and reticence.
Principles of solving appeals and complaints of clients and certified organizations can be found in the CERTIFICATION AGREEMENT. Submission, investigation and decision on appeals do not result in any discriminatory actions against the appellant.
After assessment of legitimacy of the appeal / complaint, CVI informs the appellant / complainant, if possible, about acceptance or declining the appeal /complaint. On request, CVI provides the appellant / complainant with progress reports and that of outcome at a suitable time.
CVI determines, together with the client and the complainant, whether and, if so to what extent, the subject of the complaint and its resolution shall be made public. If agreement is not reached, CVI decides unilaterally.